Playit is NOT working at all

hello. i have been trying to use playit.gg for a bit now and for some reason it is just not working. i can join my server locally but for some reason i just cant join it with the ip it gives me; ive tried disabling firewall, restarting my pc, changing dns to 8.8.8.8, redownloading the app, and even trying the plugin.

with the plugin, however, something interesting happened; it will throw an info saying something like this:

[INFO] [gg.playit.minecraft.PlayitManager] starting tcp tunnel for client
[INFO]: [gg.playit.minecraft.PlayitTcpTunnel] start connection to /[dns]:43784 to claim client

and when i try to join the server, it will say either “Timed Out” or “Connection Reset” and throw the following error in the console:

[18:12:38 WARN]: [gg.playit.minecraft.PlayitTcpTunnel] failed to establish connection to tunnel claim/[dns]:43784

any idea on how to fix this?