Failed to setup tunnel client

Got Error
MSG: Final attempted failed to setup tunnel
Error: FailedToConnect
Error: TunnelSetupError(FailedToConnect)

An error during setup prevents the machine from coming online

I currently use a different tunnel software and it works fine so I don’t think there is a problem with the machine.
There seems to be some compatibility issue between playit and my machine, but I can’t fix it because I don’t know where the logs are and I don’t know the error details.

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