Bedrock Players Timing Out on Playit Premium Tunnels (Free Tunnels Work Fine)

Hi,
I’m running a Fabric Minecraft server with GeyserMC and Floodgate installed to allow Bedrock players to connect.
When I use a Free Playit tunnel, Bedrock players can connect without issues. Everything works fine — handshake, join, gameplay.
However, when I try using a Premium Playit tunnel, Bedrock players get stuck at “Locating Server” and then eventually timeout without connecting.
Some details about my setup:
Server: Fabric 1.21.5
GeyserMC: Latest build
Floodgate: Latest build
Server IP: set to 0.0.0.0 in server.properties
Geyser config: use-direct-connection: false, clone-remote-port: true
Windows Firewall: Inbound and outbound UDP 19132 allowed
Playit Agent: Latest version
Behavior:
On Free tunnels, Bedrock joins fine.
On Premium tunnels, Bedrock players never fully handshake (timeout after “Locating Server”).
Could you please confirm:
Does the Premium Playit tunnel currently fully support pure UDP sessions end-to-end for Bedrock traffic?
If not, is there a workaround for Bedrock players trying to connect through Premium tunnels?
Thanks a lot for any clarification you can provide!

Hi,
I wanted to provide an update after further testing.

After experimenting with different settings, I believe I found a solution.
Initially, I was connecting to my server using the provided raw IP address from Playit (e.g., a numeric IP like 12.34.56.78).
This worked fine on the Free tunnels but caused Bedrock players to get stuck at “Locating Server” when using Premium tunnels.

After some trial and error, I discovered that when using the Premium tunnel, Bedrock players are able to connect successfully if they use the domain name version (the .playit.gg address) instead of the raw IP address.
For some reason, the Free tunnels accept both the IP address and the domain name, but Premium tunnels seem to require the domain (word) version to properly complete the Bedrock handshake.

Hopefully, this helps others encountering the same issue.
Thanks again for your time and support!